HP Subscription plan shipment

[Ohhellocil]

Address was not updated to account when I changed so instant ink was being shipped to the wrong address. How do I get this back?

[Meghana_10 · Accepted solution]

Hello @Ohhellocil, Welcome to the HP Support Community. 

If an HP Instant Ink shipment was sent to your previous address because the shipping address was not updated, please don't place another order or cancel the subscription just yet.
 

First, update the address on your Instant Ink account by following the steps provided below:

Change or verify your shipping address

Change your shipping address from your HP Instant Ink account page.

1. Sign in to your HP Instant Ink account or your Instant Ink for Business account.
2. Click HP Instant Ink, then Overview in the left menu and make sure the printer you want to change is selected.
3. Click Change next to Shipping in the Plan Details section.
4. If you have an Instant Ink for Business account, select a different address or click Add New Address. To change your default address, see which printers are associated with each address, or add or delete addresses from your list, click Account, then Shipping in the left menu.

If your shipment went to the wrong address, contact HP Instant Ink support or HP Instant Ink for Business support.

You can also check Shipment Tracking in your Instant Ink dashboard to see the status and tracking information for the shipment. HP Instant Ink - Shipping & deliveries | HP® Support

Please check this link for any further information regarding Instant Ink - HP Instant Ink account subscription, billing, and cancellation | HP® Support

Have a great day!