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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
multi-faith
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HP envy 5032 won't print in colour

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iMac
macOS 10.13 High Sierra

I bought today a HP envy 5032 all in one printer.

I have now set it up as instructed to print via usb from my mac.

It will not print in colour, just black and white. In the print menu there is only black and white, no colour.

I have checked everything several times and downloaded the software five times, to no avail.

I am not very impressed!

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
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@multi-faith

 

May I know from which App are you trying to Print?

 

Let's try the following steps

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT201541

 

Next remove and re-add the printer using Airprint

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print 

 

Also try printing from Preview and let me know if that works.

 

You can refer to this Link: https://support.apple.com/en-in/guide/preview/prvw15175/mac

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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TEJ1602
HP Support Agent
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@multi-faith

 

I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.

 

Cheers 🙂

TEJ1602
I am an HP Employee

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KkikikaA
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I used it and now it works... TnkU

 

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