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12-13-2019 04:18 PM
@jdwfinger Did you purchase the printer from a different country or region? And move to Mexico? If not, click here for details on which cartridge suits your printer,
If yes, the printer will require a regional reset, in order to get the cartridges working from the new region, that said, here's what I recommend:
You may send a private message to the HP Facebook Team: https://www.facebook.com/HPSupport/ for a faster response. If you've already attempted the same and need a response here, I'll need a few more details,
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details
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Riddle_Decipher
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