cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Julian65
Level 1
7 5 0 0
Message 1 of 2
101
Flag Post

HP instant Ink cartridge problem

HP Recommended
HP Envy 6234
Microsoft Windows 10 (64-bit)

Member of HP instant ink.

Been using the HP Envy 6234 fine until tonight. Now I get a black cartridge error.

Removed cartridge and refitted a few times as per the virtual agent, but still does not work.

 

How do you get hold of HP support to supply a new black cartridge?

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,176 10,149 712 809
Message 2 of 2
Flag Post
HP Recommended

Hi @Julian65,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation