• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎09-30-2022 04:59 AM

HP Recommended
Product: HP ENVY 5030 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi, I'm intrigued by an issue with instant ink.  We are being looked after, and new ones sent out.  But i had problems with printer connection and only thing left it seemed was a factory reset.  This then caused problems with HP Instant ink cartridges already installed.  Anyway, the replacement cartridges are on their way. So will see what happens then ?  Had I realised a factory reset would muck up instant print, I wouldn't have done it.  And a waste of a nearly full cartridge 🙂  Never mind

 

2 REPLIES 2

‎10-01-2022 06:02 AM

HP Recommended

Hi @DKS4,

 

Welcome to the HP Support Community.

 

Do get back to us in the future for further assistance.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎10-03-2022 02:30 AM

HP Recommended

Thank you very much, DKS4  for your helpful reply, but by the time it arrived several days later, the issue was sorted (printer needed me to change both cartridges, although this not apparent in error messages)

I am not happy with current HP support which takes so long to arrive. Also unhappy to have to pay for telephone advice when i am a regular subscriber to the cartridge supply service direct2hr

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.