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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-30-2022 04:59 AM

HP Recommended
Product: HP ENVY 5030 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi, I'm intrigued by an issue with instant ink.  We are being looked after, and new ones sent out.  But i had problems with printer connection and only thing left it seemed was a factory reset.  This then caused problems with HP Instant ink cartridges already installed.  Anyway, the replacement cartridges are on their way. So will see what happens then ?  Had I realised a factory reset would muck up instant print, I wouldn't have done it.  And a waste of a nearly full cartridge 🙂  Never mind

 

2 REPLIES 2

‎10-01-2022 06:02 AM

HP Recommended

Hi @DKS4,

 

Welcome to the HP Support Community.

 

Do get back to us in the future for further assistance.

Elohi_NR
I am an HP Employee
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‎10-03-2022 02:30 AM

HP Recommended

Thank you very much, DKS4  for your helpful reply, but by the time it arrived several days later, the issue was sorted (printer needed me to change both cartridges, although this not apparent in error messages)

I am not happy with current HP support which takes so long to arrive. Also unhappy to have to pay for telephone advice when i am a regular subscriber to the cartridge supply service direct2hr

1 person found this reply helpful
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