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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP OfficeJet Pro 8025e All-in-One Printer
Microsoft Windows 10 (64-bit)

I purchased a HP 8025e.  When I set it up I was offered HP+ as an option.  On the setup page HP said that I could cancel at any time.  I don't print much, ... maybe 10 pages or so a month... So when it came time to purchase new cartridges I went to Amazon and purchased what were claimed to be fully compatible cartridges for the printer.  Well, I have learned a huge lesson.  They didn't work.  Yesterday I spent hours on line with Ria at HP support who was unable to help me.  It seems that, even if you want to cancel the HP+ service, if you accepted the trial when you set up the computer (cancel at any time) the printer becomes irrevocably set to HP+ FOREVER.  This means that one can never use third party cartridges in an HP+ printer.  This deception seems totally unfair.  OOBE is an option in the printer system information section that supposedly permits the use of third party cartridges.  Well, HP+, once enabled will not allow this.  The consumer/HP customer has no way of knowing this will happen because supposedly, HP+ can be cancelled....according to the printer setup procedure.  Frankly I am extremely upset that HP would do this.  It is a deceptive business practice that forces one to spend 50% more on ink cartridges than a printer that never enabled HP+.  I want a replacement printer!

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Hi @robertk1019,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

Elohi_NR
I am an HP Employee
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