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01-19-2023 01:29 AM
I purchased a HP 8025e. When I set it up I was offered HP+ as an option. On the setup page HP said that I could cancel at any time. I don't print much, ... maybe 10 pages or so a month... So when it came time to purchase new cartridges I went to Amazon and purchased what were claimed to be fully compatible cartridges for the printer. Well, I have learned a huge lesson. They didn't work. Yesterday I spent hours on line with Ria at HP support who was unable to help me. It seems that, even if you want to cancel the HP+ service, if you accepted the trial when you set up the computer (cancel at any time) the printer becomes irrevocably set to HP+ FOREVER. This means that one can never use third party cartridges in an HP+ printer. This deception seems totally unfair. OOBE is an option in the printer system information section that supposedly permits the use of third party cartridges. Well, HP+, once enabled will not allow this. The consumer/HP customer has no way of knowing this will happen because supposedly, HP+ can be cancelled....according to the printer setup procedure. Frankly I am extremely upset that HP would do this. It is a deceptive business practice that forces one to spend 50% more on ink cartridges than a printer that never enabled HP+. I want a replacement printer!
01-20-2023 07:14 AM
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