cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jm0312
New member
1 0 0 0
Message 1 of 2
116
Flag Post

HP officejet 5255 black ink cartridge can’t remove

HP Recommended
HP Officejet 5255 all-in-one
Other

 

The carriage on which the two ink cartridges rest only allowed me to change the tri-color cartridge. The black cartridge is covered by a permanent flap and I can’t move the carriage. I don’t want to force it.  Sorry the pix is upside down. The black cartridge is to the right of the pink. Any ideas? Maybe the black cartridge will be exposed for removal when it’s low on ink? Thanks!

 

Heres a pix

 

3F97EB78-1BBB-4A78-8C7C-ABC1DD53E52E.jpeg

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 2
Flag Post
HP Recommended

@Jm0312, Welcome to HP Support Community!

 

I see that the printer is experiencing carriage jam, I'd recommend you follow the steps from the document 'Carriage Jam' or 'E3' Error Displays to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation