Create an account on the HP Community to personalize your profile and ask a question
12-27-2022 09:37 PM - last edited on 12-30-2022 07:06 AM by PalenoRafael
HP refuses to remove the lock they put on my printer unless I pay them $20.00 or sign up again for the InstantInk program. I will NEVER use their service again. My cancellation was finalized on 12/8/22 but my printer would not print until I cleared the HP message to connect to InstantInk. I had to clear this message EVERY time I tried to print something. I reset and did everything I was instructed to do by HP web sites but nothing would clear it. I finally chatted with a tech support person this morning and they said they could help but I would have to pay $20 since I was no longer an InstantInk customer.....OR I could sign up again for InstantInk. What kind of SCAM IS THIS? YOU put a lock on my printer and now want to charge me to remove it? Your lock has nothing to do with the warranty on my printer. It's YOUR LOCK! REMOVE IT! Check your own site and you'll see that the instantink account was cancelled 12/8 and yet I still get emails saying you're not connected...you need to be connected as a requirement of your service. Service that was cancelled 12/8/22! Come on! 
12-28-2022 09:43 AM
If by "lock", you are referring to the Instant Ink cartridges having locked after the subscription is cancelled --
this is normal behavior.
The process and your responsibilities are explained in the cancel document:
I will forward your comments to our moderator group.
Request for Review – Please Read
A request has been submitted to our Community moderators for review and possible escalation of your question.
- Our Community is a peer-to-peer user group.
- We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
- Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
- The time frame (how long it takes) to receive a response from HP is not controlled by the Community.
- Do not contact phone or email posted in a public or private message from “new” members.
- Please do not post any personal information in the Community. We are a public resource.
01-02-2023 08:54 AM
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee
01-03-2023 03:23 AM
The following is part of an email I received from HP acknowledging that my account was cancelled, the cancellation date and some instructions about returning the cartridges. I did everything they requested me to do but they left my printer in a "locked" state that gives me a message every time I now to print. They refuse to fix it unless I pay to have this removed.