Have not received color ink

[Yancarlos174]

Hello it’s been a very long time since I received a color cartridge. Like around a year. For some reason the printer uses black ink from the color cartridge, even when printing a black and white document. Like a resume. It only uses the black ink from the color cartridge. When the black ink of the color cartridge ends, the printer starts printing brown then doesn’t print back at all. If the color cartridge is removed then the black only cartridge kicks in and prints normally.  But again i haven’t had color ink for a while and need a replacement. 

[Gaya1239]

Hi @Yancarlos174,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP HP ENVY 5055 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!