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KFandDT
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How do I get a defective instant ink cartridge replaced?

hp envy 5660
Microsoft Windows 10 (64-bit)

How do I get a defective instant ink cartridge replaced? I have had an HP Connect account for several years.

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How do I get a defective instant ink cartridge replaced?

Hey there! @KFandDT,

 

Is the printer connected to the internet all the time?

 

Please try few steps recommended from the document to isolate the issue and to ship you the replacement ink cartridges.

 

Refer this article to know more information about ink cartridge issues. Click Here

 

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com

 

Please share out few details in a private message, so I can check your account details and initiate an order to ship you the replacement ink cartridges at an express shipment.

 

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

 

Refer instant ink FAQ for more information. Click Here

 

Hope to hear from you soon!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

KFandDT
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How do I get a defective instant ink cartridge replaced?

Thank you so much @A4Apollo!

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How do I get a defective instant ink cartridge replaced?

Hi! @KFandDT,

 

You're welcome and please write back to us if you have any issues after installing the replacement ink cartridges.

 

We will try our best to help you out.

 

 

Have a blessed day ahead! 🙂

A4Apollo
I am an HP Employee

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