How do I get a refund for my Instant Ink Payments?

[CherryB88]

Hi, I joined Instant Ink when my company sent me a printer with the cartridges (NOT Instant Ink Cartridges but cartridges they bought in a shop with the printer). I thought it would be good to pay monthly and then get cartridges as I need them. It turns out 3 years later, I still haven't needed any cartridges but have spent about $100 in monthly payments to Instant Ink. I called customer service and they told me if I cancel my printer won't work anymore - but the ink is MY ink.  I don't know how they can turn off my printer remotely, but let's see, as I just cancelled this ridiculous subscription.  When asking for a refund, I get sent from one person to another, phone, WhatsApp and online messaging - but nobody can help, and they all say the same thing - that my printer will stop working, and there is no refund because you're using the ink.  How many times have I said - my company paid for the ink, it is NOT instant ink ink... but they just don't seem to understand or won't understand. Please - this is making me crazy.  I have never received anything for the money I spent.  Wish I had never signed up like an idiot.  How do I get this money refunded?  

[Garp_senchau]

@CherryB88, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Take care and have a great day ahead!

Best Regards,a

[CherryB88]

Hi Garp, 

I've sent you a private email with all the details you requested.

Thanks, 

Cherry 

[Garp_senchau]

Hey @CherryB88,

Thank you for your response

I totally get your frustration. Here’s a simpler explanation of how it works:

Instant Ink Subscription: You pay monthly based on the number of pages you print, not the ink itself. The cartridges are sent when your printer needs more ink.

Why the Printer Stops: When you cancel the subscription, the printer can’t recognize the Instant Ink cartridges anymore, so it won’t work. It’s not about the ink being “yours” – it’s about the printer being linked to the Instant Ink plan.

Refund Issue: The payments you’ve made are for the subscription (pages you could print), not the ink itself. That’s why they don’t refund unused ink or subscriptions.

For further assistance, I recommend reaching out to our Instant Ink support team directly. They’ll be able to provide more detailed help with your issue. HP Instant Ink – Ink Monthly Subscription | HP Official Site

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Regards,