How do I get any help from you lot. I have followed the advice on the forums and it doesn't work.

[MikeLa1]

I can't print from any software in colour.  Head alignment gives colour, copy gives colour but printouts don't.  Tried advice in forums that says remove all drivers and printers etc, and start from scratch.  Doesn't work.  Where do I go frome here, except get a new printer from epsom?  Actually contacting anyone is difficult - no phone numbers, no e-mails and no customer service.

Myu last 5 co0mputers and three printers have been HP.

My next ones won't be.

[Dragon-Fur]

@MikeLa1 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

Edits - Remove comment

IF you have not done so, see the solution here:

TKB article contributed by HP Expert  ShlomiL 

Symptoms:  No color options are shown under Printing Preferences when printing to a network-connected printer from a Windows 10 PC

Solution:  Download and Install Doctor version:  ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Details: Windows10 - No Color option available when printing to a network connected printer

What else?

Product introduced 2016

Device Hardware support is available from HP Technical Support while the product is in Warranty.

Select a method and contact HP Support…

Open website  HP World-Wide Support > Select your region and follow the prompts

or

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

>>> HP Support on Facebook >>>  HP on Facebook

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications)

HP ENVY 4527 All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[MikeLa1]

Thank you Schlomil for your advice - I will try it tomorrow and let you know the result.

By "You Lot" I do not mean the community who are all very helpful and try their best.  I am refering to a company (HP) that appear to give no method of contacting them directly - no e-mail, no phone numbers etc.  I have looked through the forums and tried several ideas that didn't work.  My problem is that I cannot even open Printing Options without getting an exception, so I do not even know if the colour option is there or not.

[Dragon-Fur]

@MikeLa1 

Understood.

I removed the comment.

If you like, leave a comment at the TKB article for the color printing results.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[MikeLa1]

Thank you for your help.

Unfortunately the article didn't help.

I also tried a "Root uninstall/reinstall" as suggested by a few other people on the forum, but had the same problem.

I eventually solved it by doing a root uninstall and then installing the driver from the original disk and refusing any updates - particularly the one that is promoted as making everything easy!

[Dragon-Fur]

@MikeLa1 

Excellent.

Good that it's fixed.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"