How to cancel, PLEASE HELP ME!

[arusling]

I have been trying to cancel this subscription all night...the PRINTER DOESNT WORK< HASNT WORKED IN MONTHS< YET HP STILL DRAFTS MY ACCOUNT. I really don't feel i should have pay that to get rid of a service i clearly no longer wish to use...I have NEVER had such difficulty canceling a service with whom I have chosen to do business with for nearly 30 years! Will someone please help me get out from under this? I have been patient, loyal, and fair..

[Dragon-Fur]

@arusling 

Welcome to the HP User Community.

The way it is supposed to work:

 HP Instant Ink - Cancel Your HP Instant Ink Service

I have tagged your message to our Moderator group for review and possible escalation.

Options

1)  Please contact Instant Ink Support.

Contact support from your Instant Ink account.

and / or

Phone support / contact information is available.

For example

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Scroll down – look for contact number on the webpage.

NOTE:  Terms of Service Document includes phone contact information (near the top of the document)

 Instant Ink - Terms of Service - USA

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OR

2)  You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not faster – our Community is not Instant Ink Support – Waiting generally works.

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Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink  - including section Where is my ink or toner?
• Your HP Instant Ink account
• Your printer connections (including sections related to connection issues and “Which printers are eligible for HP Instant Ink?")

HP Instant Ink - Manage your account

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How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

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Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"