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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AndiP55
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How to claim 3 months fee ink promised when purchasing

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HP 5020 Envy
Microsoft Windows 8.1 (32-bit)

Bought this printer on Friday in Currys where it is advertised as 3 months free. 

There was no code on the receipt or anywhere. I enrolled for the free ink at £0.00 as we don't use much, however, due to my daughter being home from uni she has used more than normal. Now I get an email from you saying you're going to charge.

Feel like this is a missale and bad marketing. After reading in the communities other people have failed to get their free ink .

Thank you 

 

https://www.currys.co.uk/gbuk/hp-computing-accessories/printers-scanners-and-ink/printers/319_3065_3... 

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asmita6658
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Hi @AndiP55

 

Thanks for getting back to us. According to your public post, your printer is enrolled in the 15-page plan. 

 

If you chose, the 15-page plan, you'll not see the 3-months free on your account page. When enrolled in the 15-page plan, you will not be charged anything unless you print more than 15-pages and ink will be shipped to you when low ink level is detected.  

 

To claim, the 3-months free, you need to upgrade the plan to 50 or 100 or 300 page-plan. As the 15-page plan is free by default but for the other page plan, there'll be a charge once you have exhausted your 3-months trial.

 

Change the plan using these steps - HP Instant Ink - Change Your HP Instant Ink Plan

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day ahead.

Asmita
I am an HP Employee

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Riddle_Decipher
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@AndiP55 Welcome to HP Forums Community!

Have you registered for instant ink services? If not: Click here for details on how to enroll & get started.

 

If not, here's what you need to do:

Please check the contents of your printer box for an enrollment code relating to your trial.

If you have the printer enrolled and if the trial was not applied, Please send me a screenshot of the trial through a private message with the details and I'll get the trial applied. 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a message to get this started:

Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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asmita6658
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Hi @AndiP55

 

Thanks for getting back to us. According to your public post, your printer is enrolled in the 15-page plan. 

 

If you chose, the 15-page plan, you'll not see the 3-months free on your account page. When enrolled in the 15-page plan, you will not be charged anything unless you print more than 15-pages and ink will be shipped to you when low ink level is detected.  

 

To claim, the 3-months free, you need to upgrade the plan to 50 or 100 or 300 page-plan. As the 15-page plan is free by default but for the other page plan, there'll be a charge once you have exhausted your 3-months trial.

 

Change the plan using these steps - HP Instant Ink - Change Your HP Instant Ink Plan

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day ahead.

Asmita
I am an HP Employee

View solution in original post

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AndiP55
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Thank you for that

It took a few days for an answer but thanks again

it might be worthwhile putting a leaflet in the printer box CLEARLY explaining that 

as it is very misleading 

 

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asmita6658
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@AndiP55

 

Happy to help. If you need further assistance feel free to reach out to us.

 

Have a great day! 

 

Asmita
I am an HP Employee

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