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mk1266
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How to completely remove Instant Ink once cancelled

‎07-06-2019 10:57 AM - edited ‎07-06-2019 10:59 AM

HP Recommended
Product: HP Office Jet 3830
Operating System: Microsoft Windows 10 (64-bit)

I went online and cancelled my Instant Ink subscription last week.  I then purchased non-instant ink and replaced the ink in my printer.  I am being told there is an issue with the account.  I logged in and it says 'Cancellation in progress'.  I just want to use my printer with no affiliation with Instant Ink!  Please help!

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎07-09-2019 02:57 AM

HP Recommended

Hi @mk1266

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

To know more - HP Instant Ink - Cancelling Your HP Instant Ink Service

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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