How to move printer from previous profile to new profile?

[BenPickard]

I have been given a family member's printer - the Officejet 3830 - which was signed up for Instant Ink. I have a printer that is currently enrolled with instant ink as well but it is broken so I was hoping to switch to the one I've just been given. When I tried to enroll it on my account I was told I couldn't cause it was already enrolled so I asked my family member to cancel its enrolment which they did. The printer itself has confirmed its not enrolled by telling me I can't print anymore, however when I now try to enroll it on my account, it still says it is already enrolled and therefore can't be enrolled to my account. What do I do?

[Kumar0307]

@BenPickard, Welcome to the HP Support Community!

I understand you are trying to enroll the printer in Instant Ink. 

Restart web services on the printer

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

Obtain the claim code and register it under your HP account.

Once done, 

1. Sign in to your HP Instant Ink account.

2. In the Status area of your HP Instant Ink account page, click Enroll/Replace Printer.

   

Enroll the new printer. For more info, you may refer to - Enrolling in HP Instant Ink

Hope this helps! Keep me posted. 

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