How to re-enrol HP Envy 5032 cartridges after factory re-set

[mdp54]

I have just had to restore my printer (HP Envy 5032) to factory settings. I cannot find out how to re-register or reconnect my existing Instant Ink account to the printer now. 

[Irwin6]

Hi @mdp54,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with re-enrolling your Printer in the instant ink service.

Request you follow the steps below to re-enroll.

- Perform a power drain on the printer.

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

1) Sign into your account:

Home / Home Office: Sign into your Instant Ink account

2) Click Replace a Printer or Enroll a Printer and follow the steps to re-enroll the printer.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[mdp54]

Thanks for your quick response.  I signed in to Instant Ink and hit 'Enroll or replace a printer'  which gave me a choice of Enroll Printer or Replace Printer.  I hit Enroll Printer and used the 'Use your mobile device to connect your printer' option, scanned the QR code and got the response 'This printer is already enrolled in HP Instant Ink'.  I was then able to print a document from my mobile device.  However, when I try to print from my laptop, whether from an application (eg, Word) or using HP Smart, it initially tells me the printer is ready, but when I hit 'print' it says me the printer is asleep / offline, and won't print.    Can you help on this?

[Irwin6 · Accepted solution]

Hi @mdp54,

I am sorry to hear that you are still not able to print from your laptop but i do appreciate your efforts in performing the troubleshooting steps.

Please follow the steps below to uninstall and reinstall the printer software on your laptop.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support