I cannot log into my HP instant ink account.

[Sheezie]

Esse problema está relacionado ao acesso à minha conta HP Instant Ink. Recebi uma mensagem mostrando que esqueci de atualizar os dados do meu cartão. Sempre que fico online e entro na minha conta, recebo uma mensagem de erro informando que houve um problema e que devo tentar novamente mais tarde. Eu tenho 'tentado novamente mais tarde' por cerca de 5 dias. Alguma ideia ?

[Kumar0307]

@Sheezie, Welcome to the HP Support Community!

I understand you are trying to update your billing information.

For assistance, refer to - Manage your account

If the issue persists, it seems like there is an issue with the Instant Ink server. 

Kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here

Keep me posted for any other assistance.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Sheezie]

Thank you for your ideas but unfortunately all my attempts to log in to my account fail. I see the following error message.

"Something unexpected happened.  We're sorry, but something went wrong.  Sign out of this account now and try signing in again later"   I have tried again over several days without success.

Should I try to open a new account?

Any ideas, 

Thanks, Sheezie

[Kumar0307]

@Sheezie

No, you need not create a new account. It seems like an issue with the Instant Ink server. 

Kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sheezie]

Using the link you provided took me to a sign in page and I can see no way to find the instant ink department in my region.

Sheezie

[Kumar0307]

@Sheezie

To provide you with the contact information, which country are you located in? 

Keep me posted.

[Sheezie]

I'm in the UK, Southern England to be more precise.

Sheezie

[Kumar0307 · Accepted solution]

@Sheezie

I have sent you a private message with the contact information. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.