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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎07-18-2026 09:55 AM

HP Recommended

I cannot sign in to hpinstantink.com. When I get to my dashboard all I see are grey bars.

 

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1 ACCEPTED SOLUTION

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‎07-19-2026 07:58 AM

HP Recommended

Hi @BeejayS,

 

Welcome to the HP Support Community!

 

Thank you for reaching out. I understand that when you try to access your HP Instant Ink account dashboard, the page does not load correctly and only displays grey bars.

 

This is usually caused by a browser-related issue, such as cached website data, blocked cookies, browser extensions, or a temporary problem loading the HP account page.

 

Please try the following:

  1. Open the Instant Ink website in an incognito/inPrivate browsing window and sign in again.
  2. Clear your browser's cache and cookies, then close and reopen the browser.
  3. Temporarily disable any ad blockers, privacy extensions, or VPN, as these may prevent parts of the dashboard from loading.
  4. Try signing in using a different supported web browser or another device.
  5. If possible, try a different internet connection, such as a mobile hotspot.

Please let us know if the issue persists after trying these steps, and we'll be happy to guide you further.

 

I hope this helps!

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 REPLY 1

‎07-19-2026 07:58 AM

HP Recommended

Hi @BeejayS,

 

Welcome to the HP Support Community!

 

Thank you for reaching out. I understand that when you try to access your HP Instant Ink account dashboard, the page does not load correctly and only displays grey bars.

 

This is usually caused by a browser-related issue, such as cached website data, blocked cookies, browser extensions, or a temporary problem loading the HP account page.

 

Please try the following:

  1. Open the Instant Ink website in an incognito/inPrivate browsing window and sign in again.
  2. Clear your browser's cache and cookies, then close and reopen the browser.
  3. Temporarily disable any ad blockers, privacy extensions, or VPN, as these may prevent parts of the dashboard from loading.
  4. Try signing in using a different supported web browser or another device.
  5. If possible, try a different internet connection, such as a mobile hotspot.

Please let us know if the issue persists after trying these steps, and we'll be happy to guide you further.

 

I hope this helps!

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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