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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎04-08-2023 01:27 PM

HP Recommended
Product: HP OfficeJet Pro 8028e All-in-One Printer
Operating System: Microsoft Windows 11

I have correctly typed my debit card information numerous times and clicked "NEXT".  HP said "loading", then "Please update your information." (That's what I was doing).  Then the CC information screen returned, blank, with no error message. 

Can't get past this, cant update payment info.

 

What alternative do I have other than to allow my account to expire?

Category:
1 REPLY 1

‎04-11-2023 11:36 PM

HP Recommended

Hi @JBH,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you are enrolled in the instant ink program and billing details are to be updated, this situation will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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