I did not receive the correct free trial of Instant Ink

[Ajfh16]

I received my printer today 1/8. I thought I finished set up but evidently had not. When I went to claim my 6 month free trial of instant ink that was advertised on the packaging, it only offered me 2 months. I then noticed setup had not completed so I did that and instead of offering me the 6 months or the difference between the 6 and the 2 months it only said my printer was already enrolled.  So now I am missing out on 4 free months that I was promised. 

[Jay_G24]

Hi @Ajfh16,

I'd like to help!

I understand you are unable to claim your promotional months

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Ajfh16]

 I am not home where the actual cars that came in the box is but this is what I bought and the 6 month promotion was in the box. I can get a picture of that once I am home from work. I will reply to your message when I can.

[Jay_G24 · Accepted solution]

Sound good.

Please share the requested details in a private message with an image of the promotional offer.

Get back to us at your convenience.

[Ajfh16]