I have a HP Inkjet 2755e printer. I replaced the ink cartridges and it still says black is empty.

[Tryintoprint84]

I have an HP inkjet printer. I replaced the cartridges but the black is still saying it's empty. I got the cartridge out of the same box as the color cartridge. I unplugged for several minutes and plugged back in to reset the printer. Still says the same thing. HELP!!!

[Max3Aj]

Hi @Tryintoprint84, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Let's try a few troubleshooting steps to resolve the issue:

Power Drain:

• Remove the cartridges.
• Unplug the power cord from the printer and the wall.
• Press and hold the power button for 15 seconds, then release it.
• Wait for about 30 seconds.
• Plug the power cord back into the printer and the wall (make sure it's plugged directly into the wall, not a surge protector).
• Reinsert the cartridges.

Update Printer Firmware:

• Ensure your printer's firmware is up to date. You can check for updates through the HP Smart app or the HP website.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the black cartridge.
• Gently clean the copper-colored contacts on the cartridge and inside the printer with a lint-free cloth lightly moistened with distilled water.
• Allow the contacts to dry completely before reinserting the cartridge.

Reset the Printer:

• Turn on the printer.
• Press and hold the Cancel and Wireless buttons simultaneously for about 3 seconds.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support