I have a problem with Instant Ink enrolling my replacement printer.

[Muffers]

I've needed to have my last 4 printers replaced due to printing problems. Each time I received one I managed to connect it to the internet with no trouble. But there's always a problem with Instant Ink and adding a replacement printer. I follow all the instructions yet I'm unable to print because the message I receive says "this printer must be enrolled in Instant Ink before you can print". I'm tired of spending hours online trying to get support and then when I do it's either virtual (no help at all) or a live chat where the agent has no idea how to fix the problem. I have the HP Smart app but just installed the HP app since that's what the instructions said I should use. It shows me the same thing to do as the HP Smart did so it's of no help at all. My replacement printer is connected to the internet (blue steady light), has the cartridges installed correctly, is connected by a USB to my desktop, but it is a wireless printer so I can normally print from my phone. Now I can't print anything because supposedly I'm Not Enrolled in Instant Ink! How frustrating!! If only HP had live support for those of us who are awake at night out of necessity I could have this problem solved now. But as it is live support doesn't start until I'm already in bed for the day. The virtual agent had no idea what I was talking about and told me to contact support.🙄 If only I could...

[Rita_R2]

Hi, @Muffers, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here is the link which may help to resolve the issue: 

How to fix ink cartridge errors on HP Inkjet printers | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support