I have a second hand printer, it won’t print as it says account is registered elsewhere?

[Karen23_23]

 

Hi

i have a second hand printer - it worked initially but now it won’t print and when I try to resolve I get the below message. Can anyone help please? 

[A_Gayathri]

Hi @Karen23_23,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue with your HP DeskJet 4122e is related to the printer being registered to a different HP Smart account. Here’s how you can resolve this:

Unlink the Printer from the Previous Account:

• Log in to the HP Smart app: Use the account that was originally used to set up the printer, if possible.
• Find the printer: Go to the list of printers in the app.
• Remove the printer: There should be an option to remove or unlink the printer from the account.

Factory Reset the Printer:

• Turn on the printer.
• Locate the reset option: This is usually found in the printer’s settings menu. For the HP DeskJet 4122e, you can navigate to Settings > Printer Maintenance > Restore Defaults.
• Perform the reset: Follow the on-screen instructions to restore the printer to its factory settings.

Set Up the Printer as New:

• Download the HP Smart app: If you haven’t already, download the HP Smart app on your computer or mobile device.
• Open the HP Smart app and follow the prompts to set up the printer as a new device.
• Create a new HP account: If you don’t have one, you may need to create a new account during the setup process. 

Refer to this document:  HP DeskJet 4122e All-in-One Printer User manual 

HP printer setup (HP Smart app

 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.