I lost my rollover pages

[yuatl]

Today is the first day of a new billing cycle and I lost 101 roll-over pages. Last cycle I used 39 pages out of 140 roll-over pages. I didn't make any changes on my account.

Tried AI assistant and then tried to connect to a real human and failed with tech difficulty.

Can someone help please?

[Sneha_01 · Accepted solution]

Hi @yuatl,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

[yuatl]

The issue is gone now. My rollover pages are back.

[Sneha_01]

Hi @yuatl

Thank you so much for your response. I am glad the issue is resolved.

Is there anything else that I can help you with today?

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

[JRoe3199]

I have the same question!