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‎02-28-2025 11:43 AM

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer
Operating System: Microsoft Windows 11

Today is the first day of a new billing cycle and I lost 101 roll-over pages. Last cycle I used 39 pages out of 140 roll-over pages. I didn't make any changes on my account.

Tried AI assistant and then tried to connect to a real human and failed with tech difficulty.

Can someone help please?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2025 08:36 AM

HP Recommended

Hi @yuatl,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

.
Sneha_01- HP support

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎03-03-2025 08:36 AM

HP Recommended

Hi @yuatl,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

.
Sneha_01- HP support
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-05-2025 11:38 AM

HP Recommended

The issue is gone now. My rollover pages are back.

Was this reply helpful? Yes No

‎03-06-2025 06:19 AM

HP Recommended

Hi @yuatl

 

Thank you so much for your response. I am glad the issue is resolved.

 

Is there anything else that I can help you with today?

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

.
Sneha_01- HP support
Was this reply helpful? Yes No

‎03-23-2025 02:57 PM

HP Recommended

I have the same question!

Was this reply helpful? Yes No
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