I need color ink, I was sent a black cartridge

[Trimicus]

I am an Instant Ink subscriber.  I have been sent two Black ink cartridges.  I need a color ink cartridge.  How do I return and replace one of the ink cartridges?  I am VERY frustrated that I am unable to resolve this through a message to Instant Ink customer service or the Virtual Assistant.  I have spent way too many hours trying to figure out something online that I use to be able to do by going to a store.

[Betty0610]

@Trimicus

Welcome to HP Support Community! 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

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[Trimicus]

Thank You HP Service Reps who wrote me back directly using this platform.