Incompatible Cartridge 680 with HP Deskjet 3635

[Michie_67]

Incompatible Cartridge 680 with HP Deskjet 3635

[Meghana_10]

Hello @Michie_67, Welcome to the HP Support Community.

If the printer is being used in the country mentioned, then HP 680 is the correct cartridge for the HP Deskjet Ink Advantage 3635. HP's official cartridge table lists the 3635 under the Asia Pacific region, where the required cartridges are HP 680 Black and HP 680 Tricolor. 

 

Please try the following:
 

• Remove the affected HP 680 cartridge.
• Check that all protective tape has been removed.
• Inspect the copper-colored contacts for dirt, damage, or ink residue.
• Reinstall the cartridge firmly until it clicks into place.
• Restart the printer and check the message again.
• If the old cartridge is recognized but the new HP 680 cartridge is not, the new cartridge may be defective, or its cartridge information may not be recognized correctly.

Please let us know:
 

• Is the black, tri-color, or both cartridges showing as incompatible?
• Are the cartridges genuine HP 680 cartridges?
• Was this printer originally purchased in the same country, or was it imported from another country?
• If the printer was originally purchased in another region, please mention that as well, because HP printers can use different cartridge numbers depending on their regional configuration.
• Also, please send us the images of the cartridge on private message. Private Messages - HP Support Community

Have a great day!