Create an account on the HP Community to personalize your profile and ask a question
01-26-2020 05:27 AM
Hi I have a HP Envy 4507 printer. Since I installed new cartridges from HP instant ink I constantly get an error message saying incompatible cartridge. At first I was able to get around it by removing the cartridge and reinstalling it. It would print 1 page before the error showed again. I have followed all the recommended steps, cleaned contacts, updated firmware etc, etc several times but now the error shows constantly and I cant print at all. I have noticed though that the ink cartridge number is different that what I used to use. Previously I used 301 cartridges but these new ones are 63/302. Are they the wrong cartridges for my printer? I have used the virtual agent several times with no solution and tried to email HP several times with no reply. I would appreciate any help
Solved! Go to Solution.
01-28-2020 02:41 AM
I have found that I can print if I take the colour cartridge out, it is obviously a faulty colour cartridge but trying to get support from HP for this is absolutely zero. Their customer service is shocking. I will end up buying a new printer when there is nothing wrong with the one I have but it definitely won't be an HP one
01-28-2020 04:53 AM
Welcome to the HP Support Community.
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee
01-28-2020 05:13 AM - last edited on 01-28-2020 08:48 AM by Cheron-Z
Hi, thankyou for your help. I can't see how to send a private message but I have checked my Instant Ink details are correct. My Printer is HP ENVY 4527, serial no . FPU no FOV63-64001.
02-04-2020 12:57 AM
I am in Australia and have an Officejet Pro 8600 plus and just installed a new Original HP black cartridge. (950XL)
The printer gives a warning, Incompatible Print Cartridges.
I have been back to the shop and exchanged the cartridgesfor a new set but the printer still give the same warning with the second cartridge and I cant use the printer.
What can I do as I need to use the printer?????