Incompatible Cartridge error

[Gill221]

Hi I have a HP Envy 4507 printer. Since I installed new cartridges from HP instant ink I constantly get an error message saying incompatible cartridge. At first I was able to get around it by removing the cartridge and reinstalling it. It would print 1 page before the error showed again. I have followed all the recommended steps, cleaned contacts, updated firmware etc, etc several times but now the error shows constantly and I cant print at all. I have noticed though that the ink cartridge number is different that what I used to use. Previously I used 301 cartridges but these new ones are 63/302. Are they the wrong cartridges for my printer? I have used the virtual agent several times with no solution and tried to email HP several times with no reply. I would appreciate any help

[Gill221]

I have found that I can print if I take the colour cartridge out, it is obviously a faulty colour cartridge but trying to get support from HP for this is absolutely zero. Their customer service is shocking. I will end up buying a new printer when there is nothing wrong with the one I have but it definitely won't be an HP one

[asmita6658]

Hi @Gill221

Welcome to the HP Support Community. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Gill221]

Hi, thankyou for your help. I can't see how to send a private message but I have checked my Instant Ink details are correct. My Printer is HP ENVY 4527, serial no [edit]. FPU no FOV63-64001.

Thanks again

Gill

[asmita6658 · Accepted solution]

Thanks for replying @Gill221

Please check your private message 🙂

Thanks! 

[PhilShel]

HI,

I am in Australia and have an Officejet Pro 8600 plus and just installed a new Original HP black cartridge. (950XL)

The printer gives a warning, Incompatible Print Cartridges.

I have been back to the shop and exchanged the cartridgesfor a new set but the printer still give the same warning with the second cartridge and I cant use the printer.

What can I do as I need to use the printer?????

[Gill221]

Hi

Inserting a new cartridge solved the problem for me. Sorry I can't be more help. 

[fallonwm]

HP Deskjet 4515 - keep getting incompatible cartridge, even though I only use genuine HP cartridges. Unable to print, unless I take out the black cartridge. Please advise.

[sara_subie]

My printer keeps showing my ink is "incompatible" and my printer will no longer print any pages

[TabooTel]

Hi,

I have an HP office jet 4650. Both ink cartridges are genuine HP, but I keep getting incompatible cartridge error messages. How do o fix this?