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Incompatible cartridge envy 4524

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envy 4524

I bought this printer from new a few years ago. I have regular payments to pay for replacements inks. I was printing some things and it started blurring the print and not printing properly. then stopped halfway through said documents and flashed up with a message saying. Incompatible ink cartridge. (colour cartridge) 

After using virtual assistant (Bag of actual turd btw, you might as well just not bother) I have followed the following steps and still have the same message

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.


This has not worked


I have NOT received any inks since setting this payment method up in 2016 so there is a possibility that the inks have either ran out or died.  It also says I WILL NOT RECEIVE ANY INKS UNTIL ISSUE IS RESOLVED. Yeah thanks for that, what exactly am I paying a subscription for then?????? 

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@UsernameIsTkn, Welcome to the HP Support Community!


Perform the steps mentioned in this document to resolve ink cartridge errors.


If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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