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Incompatible cartridge error

HP ENVY 4527

Hi,

 

Until this morning the ink cartridges (63/302- sent to my directly from HP) were working ok. Suddenly a message has appeared saying that the cartridges are not intended for use in this printer. I have followed all tips from virtual assistant including updating the printer (no updates available) and cleaning the ink cartridges. I can get the printer to print if I removes the colour cartridge- my instant ink account also states that the colour cartridge has an error. It also says to resolve the problem the cartridge needs replacing but wont send any further cartridges until the problem has been resolved. Please help! Am trying to home school 2 children and work from home to I need the printer more than ever at the moment!

 

Thankyou,

 

 

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Incompatible cartridge error

@Slater2015, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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