-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Incorrect Print History
![Sign in](/html/assets/sign-in-banner.png)
Create an account on the HP Community to personalize your profile and ask a question
03-13-2023
06:15 AM
- last edited on
03-15-2023
05:50 AM
by
JessikaV
Hi
I have had an incorrect print history with my Hp Instant Ink subscription this month on 2 occasions. I ignored the first one but then today also the same has happened and has drained me of my quota of free prints.
I have to turn to this forum as HP support centre is asking me for a charge to proceed and all i have is a automated chatbot which does not solve my problem at all.
In this instance have printed 22 pages on 02 Mar 2023 and 25 pages on 13 Mar 2023 when i log into my HP Instant ink account under >> Print History have :-
- 44 pages on 02 Mar 2023 where actual no of pages printed - 22 nos
-51 pages on 13 Mar 2023 where actual no of pages printed - 25 nos this is a wrong or incorrect entry
Please can you reverse this to the correct number for this month?
03-16-2023 02:33 AM
Hi @SMP19821
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.
I have sent you a private message to get this information. Please reply to this in a private message.
To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a good day.
Treeko
HP Support
I am an HP Employee
Didn't find what you were looking for?
Ask the community
or
Ask the Virtual Agent