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‎03-13-2023 06:15 AM - last edited on ‎03-15-2023 05:50 AM by Retired

HP Recommended

Hi

 

I have had an incorrect print history with my Hp Instant Ink subscription this month  on 2 occasions. I ignored the first one but then today also the same has happened and has drained me of my quota of free prints.

 

I have to turn to this forum as HP support centre is  asking me for a charge to proceed and all i have is a automated chatbot which does not solve my problem at all. 

 

In this instance have printed 22 pages on 02 Mar 2023 and 25 pages on 13 Mar 2023 when i log into my HP Instant ink account under >> Print History have :-

- 44 pages on 02 Mar 2023 where actual no of pages printed - 22 nos 

-51 pages on 13 Mar 2023  where actual no of pages printed - 25 nos this is a wrong or incorrect entry 

 

Please can you reverse this to the correct number for this month?

Category:
1 REPLY 1

‎03-16-2023 02:33 AM

HP Recommended

Hi @SMP19821 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

Treeko

HP Support


I am an HP Employee

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