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‎09-13-2019 03:55 PM

HP Recommended
Product: HP Envy

When I purchased my printer,i store the free plan was advertised available to me,the store manager said I was included in this plan,on the leaflet that was in the box it was an option,yet when I registered the free plan WAS NOT an option,to enable registration I had to sign up to the £1.99p per month,as I only use minimal printing the free plan is more than sufficient.

This is a mis-selling information and I now can not change the plan to the one I was mislead into buying...

HP !!! this needs resolving and I need your assistance.

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Accepted Solutions

‎09-16-2019 04:36 AM

HP Recommended

Hi @Fancypants1

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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1 REPLY 1

‎09-16-2019 04:36 AM

HP Recommended

Hi @Fancypants1

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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