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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
billdennis747
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Ink Cartridge problem

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HP Envy 5646
Microsoft Windows 10 (32-bit)

"Ink cartridge problem". I've done all the things suggested to no avail. It's the black cartridge. No ink has been sent for a long time although it says there is ink. How can I get a new one please?

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@John364 Please go through the below steps, if you have an HP Envy 5000 series printer:

@billdennis747 We've got you covered, here's all you need to know and do, to fix this issue,

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

And respond to my private message, accordingly.
Good luck!

Riddle_Decipher
I am an HP Employee

View solution in original post

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6 REPLIES 6
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 2 of 7
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@billdennis747 We've got you covered, here's all you need to know and do, to fix this issue,

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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flipprer36
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I replaced my black HP Ink cartridge received from HP direct but my printer doesn't recognise the cartridge?

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Kumar0307
HP Support Agent
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@flipprer36, Welcome to the HP Support Community!

 

To assist you better, I'd like to know the following:

  • What model printer are you using?
  • Is the printer enrolled in Instant Ink?
  • What is the exact error message?

Keep me posted.

KUMAR0307
I am an HP Employee

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John364
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Hello - I have a similar problem.  I installed a new black cartridge in my HP Printer (Envy 500) this morning.  It printed about 10 pages.  However, there is now a message saying that the cartridge is not installed properly.  I have worked my way through the troubleshooters and tried all the suggestions but nothing has worked.  I think the cartridge may be faulty and would like to request a replacement.  Any help would be gratefully received as I need the printer to be functioning for work asap.

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 6 of 7
Flag Post
HP Recommended

@John364 Please go through the below steps, if you have an HP Envy 5000 series printer:

@billdennis747 We've got you covered, here's all you need to know and do, to fix this issue,

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

And respond to my private message, accordingly.
Good luck!

Riddle_Decipher
I am an HP Employee

View solution in original post

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flipprer36
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I am waiting for delivery of ink, hopefully this will solve the issue.  Thank you.  I will let you know the outcome...

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