Ink Cartridge "supply error" for HP 8710 office jet

[Terri6726]

I am looking to see if there is a fix-it for the  HP 8710 OfficeJet pro ink slot on printer head

[Gaya1239]

Hi @Terri6726 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering a "supply error" with the ink cartridge in your HP OfficeJet Pro 8710, there are a few steps you can take to try and resolve the issue. Here are some troubleshooting steps you can follow:

Check the Cartridge Installation:

• Ensure that the ink cartridges are properly installed in their respective slots. Open the printer cover and make sure each cartridge is securely in place.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it from the power source.
• Remove the ink cartridges.
• Wipe the electrical contacts on the cartridges and inside the printer with a lint-free cloth.
• Reinstall the cartridges.

Update Printer Firmware:

• Make sure that your printer has the latest firmware installed. You can usually update the firmware through the printer's control panel or by visiting the HP support website.

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for a few minutes, then plug it back in and turn it on.

Check for Obstructions:

• Ensure there are no obstructions in the ink cartridge area. Sometimes, debris or small pieces of paper can cause issues.

Replace or Refill Cartridges:

• If the ink cartridges are low on ink or have expired, consider replacing them. Also, make sure you're using genuine HP ink cartridges.
• If you've refilled the cartridges, it's possible that the printer may not recognize them. In such cases, using genuine HP cartridges is recommended.

Reset the Printer:

• Resetting the printer to its factory settings might help. Consult your printer manual or HP support for instructions on how to perform a factory reset.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gaya1239]

@Terri6726, 

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Gaya1239 

HP Support