Ink Cartridge shipment

[Steph341]

Hi there

I have just updated the payment for my instant ink plan and I would like to receive new cartridges. It is asking me to install new cartridges that I never received. I am currently using non instant ink in my printer.

Can you help me?

[Nal_NR]

Hi @Steph341

Welcome to the HP Support Community. 

I understand that you are looking for an Ink Cartridge shipment. I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Steph341,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Have a great day!