Ink cartridge issue

[NannyMP]

Receiving i error “ remove and check ink cartridge”

have tried

cleaning ink cartridge 

replaced iink cartridge

reset printer

and nothing worked

[JenLynn]

I am having the same issue and I can not set a solution.  I can't believe that they don't have a number to call.  

[TEJ1602]

@NannyMP and @JenLynn, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JenLynn]

Will the printer only work with the ink account?  I have never needed one on the past

[TEJ1602]

@JenLynn

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted.

[JenLynn]

 

[JenLynn]

Hp smartphone plus b

*

[TEJ1602]

@JenLynn

No, it is not necessary to have the account.

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JenLynn]

I can't find how to teach out to anyone.  How do I find a phone number to talk to them