Ink cartridge not communicating with printer

[Janhsmn]

I got a hp  envy 7100 and signed up for instant ink.  My colour cartridge that came with printer has run out. So I put the instank ink colour one in and it is saying the ink cartridge won’t communicate with printer.  Have tried taking it out and reinstalling it.  Firmware is up to date.  Have taken power lead out when it’s turned on, then switched it back on.  Still not working. I have urgent documents I need to print.  What do I do now 

[asmita6658]

Hi @Janhsmn

Welcome to the HP Support Community. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Janhsmn]

I sorted it via live chat. It was a faulty cartridge which is being replaced thanks 

[DAksel]

I experience the same problem. I just received the new Instant inks and installed them. The printer keeps warning: "the indicated cartridges are not communicating correctly with the printer. If this problem persists, replace the cartridges."

I tried all suggestions on HP Support and it was of no help. It is most likely that the tri-colour ink is defective (the black ink works properly). 

How can I solve this issue? How can I request new ink?

Thanks!