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‎01-26-2025 11:33 AM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer

I can't print legible pages. Color comes out with some light blue and yellow. Black and white pages are completely blank

Cartridges are empty but HP Smart says I'm good on ink in both black and white, and color.

Last time I received cartridges was in November, 2020.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2025 06:55 AM

HP Recommended

Hi @LudasMatyi,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

 

I understand you're experiencing an issue with ink cartridges running empty on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

To validate your instant ink subscription and help you with the replacement ink, we need some information related to instant ink account. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

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1 REPLY 1

‎01-28-2025 06:55 AM

HP Recommended

Hi @LudasMatyi,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

 

I understand you're experiencing an issue with ink cartridges running empty on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

To validate your instant ink subscription and help you with the replacement ink, we need some information related to instant ink account. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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