Ink cartridges not working

[Kwhite17]

I have no idea how to actually speak to a real person at HP my new black instant ink  cartridge refuses to be recognised and throws up and error so I can't use it. But the as instant ink plan shows it being in error or can't order a new ink until the issue is resolved, I even tried buying a simple HP branded black ink but then that doesn't get recognised either so now I'm STUCK. My printer is 5 years old and works fine otherwise its just the ink issue and yes I've cleaned out the areas to check for any dust /dirt

[blacklab2]

This is really frustrating.  I was sent a tricolor that does not work.  I thought another one was on the way, but I have not received it yet.  Help.  What is my status?  Is one on the way?  If not, please send one.  I have an extra for black but not for tricolor.  

Bill Cummings

[blacklab2]

I just left another message.  When do you reply to my problem.  You gave me one that did not work and I thought another was on the way, but I do not have it yet. Is it taking longer and is it on the way?

[blacklab2]

I know I sent feedback saying how unhappy I was with this method.  I cant talk to anyone.  But I know you wont do anything.  Please give me some help.  Virtual does not solve everything.

Bill Cummings

[Kwhite17]

Please make your own post and not take over mine thanks

[SouthJeffery]

Hello,  [Personal Information Removed]

First of all Thanks for asking this question because  I faced similar kind of issue last time, I am still searching for some proper solution Same issue still no fix to this.

I currently own a HP Photosmart C1350 and i am out of ink and i do not want to keep spending 15 dollars on black ink since thats all i need. I am looking at ink refill kits and does it matter which ones i get?

Help me

Thanks

[Betty0610]

@Kwhite17

Welcome to HP Support Community! 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Betty0610]

@blacklab2

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[Kwhite17 · Accepted solution]

Thank you, I got it sorted earlier via WhatsApp messages, I'm getting a new ink shipment sent out too me