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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎01-11-2021 02:55 PM - edited ‎01-11-2021 02:56 PM

HP Recommended
Product: HP DeskJet 2620 All‑in‑One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Ink has dried out but the printer claims the ink levels are fine, hence it will not send out new ink cartridges.

 

Is this something that can be resolved?

1 person had the same question
1 REPLY 1

‎01-11-2021 03:52 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen. 

 

To prevent ink drying out make sure you only use the printer's power switch to turn off the printer.  If an outlet switch is used it can leave the cartridges uncapped, allowing them to dry out.

 

Instant ink UK.png


Bob Headrick,  HP Expert

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