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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Message 1 of 2
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Ink has dried out after hardly using the printer

HP Recommended
HP DeskJet 2620 All‑in‑One Printer
Microsoft Windows 10 (64-bit)

Hi,

 

Ink has dried out but the printer claims the ink levels are fine, hence it will not send out new ink cartridges.

 

Is this something that can be resolved?

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Bob_Headrick
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Message 2 of 2
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HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen. 

 

To prevent ink drying out make sure you only use the printer's power switch to turn off the printer.  If an outlet switch is used it can leave the cartridges uncapped, allowing them to dry out.

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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