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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: Ink has not arrived since the shipping label was 2 weeks...
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09-10-2020 08:51 PM
I'm new to instant Ink and was very excited to sign up for the program with all the content I needed to have printed for homeschooling this year. Needless the say my experience has not been going well and I have yet to receive my first shipment of ink. The tricolor and black cartridges were shipped on August 26 (over 2 weeks ago) and the status on the tracking is still "Electronic information submitted by shipper" and no further update since then. I called support last week and they shipped another cartridge and promised that I would receive the cartridge by Friday. Given the second cartridge tracking info is the exact same as the first, I'm not confident it will arrive tomorrow. What can I do? I'm stuck with no ink. Not impressed...
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Accepted Solutions
09-11-2020 12:19 PM
Hi @Cookie725,
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
09-11-2020 12:19 PM
Hi @Cookie725,
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
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