cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MichelleNicola
New member
1 0 0 0
Message 1 of 2
87
Flag Post

Solved!

Ink included with printer

HP Recommended
HP ENVY 6032

Hi,

 

I received my new printer today, which is eligble for a free trial of instant ink butI did not activate instant ink as it says you only get 15 free pages and to be honest, I don't know how much I'll use anyway so don't want to commit.

 

Long story short: the printer came with an instant ink cartridge. Do I need to return this or subscribe to instant ink if I want to keep it, or is it a complementary cartridge?

 

Kind regards,

 

Michelle

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Kumar0307
HP Support Agent
HP Support Agent
22,841 22,809 1,648 1,961
Message 2 of 2
Flag Post
HP Recommended

@MichelleNicola, Welcome to the HP Support Community!

 

The ink cartridges that come with the printer are the setup ink cartridges required to initialize the printer. If you have got only this set of ink cartridges, you may use them to set up the printer and not enroll in Instant Ink while the printer setup. You would get an option to choose if you want to enroll or not.

 

And, you need not send them back to HP.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Tags (1)
Was this reply helpful? Yes No
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
22,841 22,809 1,648 1,961
Message 2 of 2
Flag Post
HP Recommended

@MichelleNicola, Welcome to the HP Support Community!

 

The ink cartridges that come with the printer are the setup ink cartridges required to initialize the printer. If you have got only this set of ink cartridges, you may use them to set up the printer and not enroll in Instant Ink while the printer setup. You would get an option to choose if you want to enroll or not.

 

And, you need not send them back to HP.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Tags (1)
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation