Ink not mailed

[Char-60]

We didn’t receive our ink in the mail from Insta Ink program,  at the due time. We had to get a printing job done, so we bought ink. That issue the program recognized  so they won’t send us ink. Do I start over?

[Elohi_NR]

Hi @Char-60,

Welcome to the HP Support Community. 

I'd like to help!

When was the due date and when did you install HP regular cartridges?

To assist you better, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

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