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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎02-03-2021 06:02 PM

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Operating System: Other

I am unsure why I can not use my printer when I cancel my ink subscription b/c I have boxes of ink that I still have not used and yet they still want to charge me over $100 to get ink in order for printer to work 

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9 REPLIES 9

‎02-03-2021 06:50 PM - edited ‎02-03-2021 06:52 PM

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The above is one of the biggest misconceptions regarding the Instant Ink program.  When you sign up for the Instant Ink program you are NOT purchasing ink, you are purchasing a subscription to a set number of pages per month.  The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service.  See sections 5.d and 9.c of the terms of service here. 

 

Instant Ink cartridges will not work once the plan is canceled. You will need to purchase retail cartridges.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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‎02-03-2021 06:54 PM

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So why can we not use the ink already purchased from your  (in a law firm) and still use the printer? 

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‎02-03-2021 06:59 PM

HP Recommended

Are the cartridges Instant Ink cartridges?  If so, they are the property of HP and must be returned if the subscription is canceled.  Please read the link in my post above. 

 

If the cartridges are not Instant Ink then please provide a few details:  What printer model? What operating system? Are there any error messages on the printer or computer screen?  If so, what exactly is the error message?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎02-03-2021 07:01 PM

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Thanks they will all be returned to you tomorrow!

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‎02-03-2021 07:03 PM

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Ohhh and I we will never purchase HP again and I will definitely pass the word to everyone of the same 

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‎02-03-2021 07:04 PM

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OK, no problem.  Just for the record, they will not be returned to me as I do not work for HP (or anyone), I am a volunteer here.  They should be returned to HP.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎02-03-2021 07:12 PM

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Well as much money as they are making from innocent people ; they should be paying you 

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‎02-03-2021 07:12 PM

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There should not be any surprise - the terms clearly indicate the cartridges are HP's, not yours.  I am sorry things did not meet your needs.

 

If someone could use cartridges after the subscription was canceled there would be a great incentive to sign up, use the plan for a month or less and then keep the generally-larger-than-XL-sized cartridges.  It would be nice to get $150 worth of ink for $3.99, but that is not the intent of the program, nor is it reasonable.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎02-03-2021 07:15 PM

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It seems there is little useful left to say here, I will lock this thread. 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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