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‎11-06-2026 03:31 PM

HP Recommended

Why am I being charged for ink and supplies and havent received any in 3 months?

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2 REPLIES 2

‎11-06-2026 06:22 PM

HP Recommended

Hi @Deacon3414,

I'm sorry about the charges without deliveries. Billing and shipping for HP's ink services can only be checked by HP, so I've notified the moderators so an HP specialist/technical agent can contact you directly and help you efficiently. Please check your private messages (envelope icon at the top right) and don't post personal data (serial number, email, phone, address or card details) publicly. You can also reach HP here: https://support.hp.com/contact-hp

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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‎11-08-2026 06:02 AM

HP Recommended

Hi @Deacon3414 
 
Welcome to the HP Support Community!

Thanks for reaching out!

 

I understand your concern about being charged while not receiving ink for the past three months.Dont worry , I'll check this for you.

Could you let us know your printer model, when you last received a shipment, and whether your address and subscription details are correct?

Kindly send your Instant Ink ID through private message only so we can review the account details securely.

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

I'm an HP Employee.


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