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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ManoharOfficial
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Solved!

InkTank 310 Red flashing light

HP Recommended
InkTank 310
Microsoft Windows 10 (64-bit)

I have been using the Ink Tank 310 for a couple of months. I never had this issue. At first, I thought the printer just ran out of ink. I checked and topped off some ink. Still, the issue persisted. Attached are the photos of the error that shows up every time I turn on the printer. The red led and the '!' in '0' flash on and off at one-second intervals.  [pic1: light off | pic2: light on]

I tried taking out the print-heads and cleaning the gold contacts and the print surface with rubbing alcohol. It didn't work.

At first, there were two dashes along the bottom (where the symbols for printheads are), now there is only one dash.

PS : I tried following this link to the solution. However the actual forward link returns 404

IMG_20200429_134418.jpgIMG_20200429_134417.jpg

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Kumar0307
HP Support Agent
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@ManoharOfficial, that's unfortunate. If the issue persists, I'm afraid this could be a hardware issue with the printer. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
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Hi @ManoharOfficial

Welcome to the HP Support Community. I'd be happy to assist you.

 

Kindly perform steps 1 and 2 from this document. 

 

If the issue persists, please reach out to the HP Support in your region for further assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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ManoharOfficial
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I have tried both steps. I refilled the Ink, tried removing and re-installing the printheads. The printer is giving the same error. 

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Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,737
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@ManoharOfficial, that's unfortunate. If the issue persists, I'm afraid this could be a hardware issue with the printer. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

View solution in original post

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